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Business VoIP

Not just a phone, It's a natural communications platform.

Custom Cloud-Based VoIP solutions for people in the people business.

PBX Stuff You Want

Work from anywhere

Empower your employees to thrive in the modern work landscape, enabling them to deliver a better customer experience through voice, video, or messaging.

Cloud-Based Contact Center Communications tools for your support team's success.

Seamlessly overcome challenges related to employee retention and commuting, our innovative Contact Center as a Service (CCaaS) technology ensures a smooth transition to a work-from-anywhere model.


Simple to use web portal and web phone that works on any device with ease of integration, so agents can focus on thing, the customer.

Queue Management

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Real-time Analytics

Harness the power of instantaneous insights, enabling agile decision-making for dynamic workflow enhancements and the delivery of an unparalleled customer experience.

Never miss a customer touchpoint.

Boost your team’s efficiency with advanced communication tools that streamline workflows and collaboration.


Cloud Based PBX and SIP Trunking

Upgrade to better cloud-based PBX services and SIP Trunking.

Discover more features of a Cloud-Based PBX Phone VoIP System

Communications Unified

UCaaS – A cloud-based hosted PBX VoIP phone system that’s truly scalable. 


Infrastructure changes hassle free.

Easy Implementation

From remote work policies regardless of location to fostering team collaboration.

Support for popular devices

Support for Cisco, Polycom and Yealink.


Customize our flexible platform to meet your specific communication preferences.


How to fix the top 4 problems with VoIP Phones.

Addressing these common issues through proper installation, right cable type, regular maintenance, and quality components can significantly reduce VoIP problems from happening.

  • Choppy audio and distortion can be attributed to network issues. Ensure you have sufficient bandwidth by closing unnecessary applications and checking for any ongoing downloads or uploads. Additionally, prioritize your VoIP traffic on the network router and consider upgrading your internet plan if needed.

Jitter and latency result from delays in transmitting voice data over the internet. To address this, ensure a stable and low-latency internet connection. Consider using Quality of Service (QoS) settings on your router to prioritize VoIP traffic, and if possible, use a wired connection instead of Wi-Fi to reduce interference.

  • Distorted audio may be caused by network congestion, packet loss, or hardware issues. Optimize your network by closing bandwidth-intensive applications and ensuring a stable internet connection. If the problem persists, check for faulty cables or consider upgrading your router and modem for better performance.
  • Echoes are often caused by acoustic issues or speaker/microphone interference. To resolve this, use headphones or a headset to minimize sound feedback. Adjust microphone and speaker volumes to find an optimal balance, and ensure that the room is acoustically treated to minimize echoes.

Customer Feedback

How it works

As easy as 1,2,3 and 4...

At Merchtel we have a systematically approach to ensure each customer receives outstanding products and services.


Initial Conversation

We go over project requirements.

Survey Location

We ensure that your plan is feasible and documented.

Provide a prompt proposal

Always timely quotes.

Installation and Delivery

Merchtel professional team of technicians and engineers will complete your project as promised.
Get pricing

Free no obligation quotes

Request for quotes are for business only. However, we will refer you to a residential service provider in your area for your needs.

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